When we have completed your work, you want to know that any issues are dealt with in a promt manner, especially when you may earn a substantial portion of your income from your site or you use your site as a promotional tool to attract and retain shareholders.
We offer varying levels of support and work with you to determine the level best suited to your site.
Once you have joined us, we can give you a login so that you can raise support tickets if you have issues. We also have a system that allows you to raise the severity of an issue, with red being a level that indicates your site is not working due to an issue.
Why should you take out a support contract ?
We pre-allocate resources to your site support so you get a faster response and it works out more cost effective than leaving it to chance. We carry out regular health checks on your behalf, as we believe in being pro-active, rather than reactive.